Documentation and Training Services

  • Aim - To provide high quality information, training, and support for students, faculty, and staff of the University in the effective use of IT services, as staffing permits.
  • Applies to - All services provided by the IS department.
  • Service Level
    • Introductory documentation and/or training is provided for the main IT services provided by the IS department.
    • Additional documentation and training may be provided, subject to negotiation.
  • Includes
    • Up-to-date information provided via the IS web pages
    • User documentation for certain applications.
    • Training for any new, campus-wide applications introduced by the Information Systems department (e.g., new email system).
  • Compliance
    • Online information sources have an email address to which feedback can be sent.
    • Feedback on other services is obtained in the annual departmental survey.